Festoon offers insured and guaranteed shipping worldwide through FedEx, Canada Post and Kingsway transport.

Local customers within the Greater Toronto Area may qualify for free delivery on any orders over $250. Please call or email for details.

Delivery times vary with items and customer location, but we generally strive to prepare orders for deiivery within 1-2 weeks. Rush orders as sometimes possible.

Shipping charges estimated through our secure PayPal checkout may require adjustments depending on the item's weight and size, as well as the buyer's location. In all cases, we will advise customers of any variance in the charges and allow them the right of cancellation and a full refund if requested.

Pricing on this website is in Canadian dollars. Although great care is taken in the production of the Festoon website, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time. Festoon also reserves the right to limit quantities; reject, correct, cancel or refuse orders, and to terminate accounts, in its discretion, including, without limitation, if Festoon believes that customer conduct violates applicable law or is harmful to the interests of Festoon or any third parties.

Warranty is available on most products purchased through Festoon.ca. Goods from Nuevo Living sold through our site come with a one-year warranty against defects in material or workmanship.

Returns are accepted only for items that are defective in material or workmanship. Claims for refunds must be made within seven days of receipt of the goods. Visibly damaged goods should be documented with photographs. Please retain all packaging for any returns or exchanges. Items without the original packaging may not be returnable. We strongly advise all customers to inspect and assemble goods immediately upon arrival. Festoon reserves the right to replace any defective or damaged items. Shipping costs for approved returns will be paid by Festoon using a shipping method of our choosing.

For any shipping inquiries please write to
info@festoon.ca or call 905-999-6522.

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